Handles upset and challenging customers to resolve complex issues in a timely fashion and in a manner that is mutually beneficial to both the customer and company.Possesses strong time-management skills and the ability to effectively prioritize work with limited supervision.Ability to learn and have a high level of knowledge regarding how the website and app function.Works with Customer Support team whenever heightened Know Your Customer (KYC) checks are needed.Familiar with FinCen Suspicious Activity Reporting and AML regulations.Per departmental procedures and Federal/State Regulations takes proactive measures to prevent losses through performing investigations, restricting accounts, analyzing unusual activity and documenting and reporting your findings.Ability to read, understand and explain basic financial transactional histories including depositing, wagering, win/loss and withdrawals.
Works with customer service team to review and process customer withdrawals.Naturally inquisitive, detail oriented and able to quickly identify anomalies or patterns in transactions, behaviors, or data.Demonstrates the judgment and capability necessary to review and/or investigate transactions.
